Refund Policy

    Last updated: May 2, 2026

    1. Overview

    At n8n Markets, we want every buyer to be satisfied with their purchase. This policy explains when refunds are available for workflow template purchases and freelance services, and how to request one.

    2. Workflow Template Purchases

    Because workflow templates are digital products that are downloaded and importable immediately after purchase, all sales are generally final. We will, however, issue a refund in the following cases:

    • The workflow file is corrupted, broken, or fails to import into a clean n8n instance.
    • The workflow does not match the description, screenshots, or advertised functionality on its listing page.
    • The workflow contains malicious code, security vulnerabilities, or violates our marketplace policies.
    • You were charged twice for the same workflow due to a payment processing error.

    Refund requests for workflow templates must be submitted within 7 days of the original purchase date.

    3. Non-Refundable Situations

    We are unable to issue refunds in the following situations:

    • You changed your mind after downloading or importing the workflow.
    • The workflow requires third-party API keys, paid integrations, or services you do not have access to (these requirements are listed on the product page).
    • You lack the technical knowledge to configure or deploy the workflow on your own n8n instance.
    • More than 7 days have passed since the original purchase.

    4. Freelance Services & Contracts

    Freelance contracts on n8n Markets follow milestone-based or hourly billing. Refunds for freelance work are handled as follows:

    • Milestone contracts: Funds are held in escrow and only released when the buyer approves the milestone. If a milestone is rejected with valid reason, funds remain in escrow until the dispute is resolved.
    • Hourly contracts: Logged hours are reviewed and approved weekly. Disputes must be raised within 7 days of the timesheet submission.
    • Disputes: If you cannot resolve an issue with the freelancer directly, open a dispute from your contract page. Our support team will review the work delivered and make a final decision within 14 business days.

    5. Marketplace Commission

    n8n Markets charges a 10% commission on all sales and contracts. When a refund is approved, the full purchase amount (including the commission) is returned to the buyer, and the corresponding payout is reversed from the seller's or freelancer's balance.

    6. How to Request a Refund

    To request a refund, please follow these steps:

    1. Email support@n8nmarkets.com with the subject line "Refund Request".
    2. Include your order ID, the workflow or contract name, and a clear description of the issue.
    3. Attach screenshots, error messages, or any other evidence that supports your request.

    Our support team will respond within 2 business days and aim to resolve all refund requests within 7 business days.

    7. Refund Processing Time

    Approved refunds are processed through our payment provider (Paddle) and credited back to the original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account.

    8. Chargebacks

    Please contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly through our support team. Fraudulent or unjustified chargebacks may result in account suspension.

    9. Changes to This Policy

    We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of n8n Markets after changes are posted constitutes acceptance of the new policy.

    10. Contact

    For questions about this policy or to request a refund, contact us at support@n8nmarkets.com.